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Massachusetts change lock info

I have a tenant whose ex entered her apartment last night and assaulted her.  Police report filed.  He used to live there even though he was not on the lease.  It is a section 8 lease.   she is requesting the locks changed.  Whose responsibility is it?  mine or hers? She obviously gave him the key, but he has since vacated

I hope you had the key addendum added upon signing the lease .  Which  states that they cant change nor make copies of keys with out your consent.
I feel I would have changed the locks because I would want my tenants to feel safe in the rental that I provide. I do believe in Massachusetts the landlord can charge a fee for locks being changed.
my tetant changed the locks to there apartment without my permission, now i dont have keys to get into the apt.. i may need to for emeregents
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