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Whats constitutes a "service animal" or 'compnaion animal"

I have a younger husband and wife who live in one of my units in a small four-plex in Portland Oregon.  I have a strict "NO PETS" policy.  Well, I recently discovered they have a pet.  One of the tenants stepped in dog feces!  They at first claimed they were watching it for a friend, then later in the text messages, they said they rescued it. and begged me to allow them to have it.  I told them absolutely not!  Now they are claiming it is a companion animal for the wife who is ill.  and there is nothing I can do about it that I have to allow the dog to stay.  Does anyone have any experience dealing with this type of situation?  If so, please help me!
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