To resolve the issue and access the Pro version of your document, please follow these steps:Hover over the Your Name tab in the top right corner of the blue menu bar.Select Log Out from the dropdown menu.This action will log you out of your account. Once logged out, please log back in to refresh your account settings.If you initially created the document on a free account and then upgraded to Pro, logging out and back in should grant you access to the Pro features, allowing you to download the document in its full version.Should you encounter any further issues, please don't hesitate to reach out.
