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CA rental applications not getting to applicants

Tool states the form was sent but none of the applicants have received them.  Need help immediately.

Hello Beverly:   Please contact our support team by clicking on LIVE HELP ONLINE NOW. We are very happy to help. You can also call us at 877 367 6771 or email us at Look forward to talking to you. Enjoy your day! :)
Probably because it asks for marital status
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