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How do we resend the search documents if the tenant states they didn't receive it?

Best Answer

Hello, 


If the tenant names are not autofilled in the document, the emailed document will error out. Please click on HOME and click on EDIT THIS DOCUMENT. Then you will want to highlight tenant names and click on INSERT AUTOFILLED FIELD and choose TENANT NAMES. Then click on CREATE AND PRINT and build the document. Then when you click on EMAIL DOCUMENT it will be emailed to your tenants. 


Please feel free to reach out to our support team if you have questions or need help! 

1 Comment
Answer

Hello, 


If the tenant names are not autofilled in the document, the emailed document will error out. Please click on HOME and click on EDIT THIS DOCUMENT. Then you will want to highlight tenant names and click on INSERT AUTOFILLED FIELD and choose TENANT NAMES. Then click on CREATE AND PRINT and build the document. Then when you click on EMAIL DOCUMENT it will be emailed to your tenants. 


Please feel free to reach out to our support team if you have questions or need help! 

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