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Renters insurance

I am a landlord of one rental unit. I asked my tenant last week to provide me with a paper copy of their renters insurance. I gave them 10 days to provide me with a copy. My tenant is trying to send it via email and i dont do business through my email. I asked for a paper copy and they are refusing to get it for me. I dont even check my email and like to have paper records. Are my tenants in violation for not providing me written proof of renters insurance?
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