New Renters...a pain! : ezLandlordForms

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Christina B

started a topic over 12 years ago

I got a new set of renters in my duplex as of August 1st. This month they have called me 14+ times on 6 different issues. My last renters never had one repair in the time they lived there, now all of a sudden my house is falling apart. I have been very quick to fix every repair they have called about, but they are still unhappy with me. I don't know what else I can do other than be quick to fix problems and just deal with things as they come up. I ceratinly am not happy with the amount of phone calls I hav gotten this month from them. They have only been there for a month and I am going crazy!!! Can I do anything to help this situation? At this point I don't care if they leave or not, I'm just tired of the complaints and sooooo many phone calls.

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Donald G

said over 12 years ago

When you rent out a place you should have a maintainence check list to go over and look for problems like leaky faucets and burn-t lights and a stove working and such, You are lucky they are not witholding rent.

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Christina B

said over 12 years ago

Donald: My renters have no reason to withhold rent, because I have fixed every issue as it has arisen and in remarkable speed. I took your comment as a “cheap shot.” As far as when they move in, we do go through a checklist to make sure everything is in working order. I just found out a few min ago that there is one major problem which has been the result of the other problems so my checklist in this case didn’t do me any good anyway.

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Donald G

said over 12 years ago

Please do not take it as a insult but when you have a rental you are going to have problem especially as the house gets older, I am only saying there are people out there will hold back rent money at the drop of a hat.

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Christina B

said over 12 years ago

Donald, I would like to apologize. You are right and I know that. I guess yesterday my renters got the best of me....and you got the worst of me. I am sorry, thank you for your insight.

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Donald G

said over 12 years ago

No problem, tenants can be rough on you especially with this economy, what was the nature of the problem? The forum is here to help. I had some bad weeks, bad weeks but renting is a marathon. You have to have tough skin some days.

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Christina B

said over 12 years ago

Yea, tell me about it. The problem was the sewer...it is an old clay one. I will be replacing it soon so that I don't have to worry about it.

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Donald G

said over 12 years ago

was it where the toilet mounts to the floor?

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Christina B

said over 12 years ago

Is it terrible to say I don't know? I'm just going by what my plumber told me. I know the bathtub had filled up with...stuff... and that was when we found problem.

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Donald G

said over 12 years ago

What must of happend was a pipe must of collapsed.

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Land L

said over 12 years ago

I say if it is a safety or health issue, you are out of luck. Sometimes you just get lucky with some people that have a higher tolerance than others :( I get cycles of tenants that are worse than others. Sometimes it is the luck of the draw, but if they have a legitimate issue, I guess you have to deal with it. Maybe you can mention that non-critical issues will be dealt with once a month? Then you can take all of their requests and fix them once a month? Of course, if it is critical you have to do right away and it sounds like you have been. Maybe not be so accessible for the minor things? You may have to pull back a little. Call back once a week? Only if it is not serious. Maybe start a written request system for non-critical requests? Might slow down the amount of calls! Sounds like a pain. Its a bummer sometimes!